Glossary extracted starting with manual seeds, with BOW for the domain tou and language EN

highway neighborsLoose-knit group of communities and businesses situated along the road system.
land / cruise packageA vacation package that includes a cruise and hotel accommodation at or near the port of embarkation.
esstoEducational Seminar for State Travel Officials.
fly / drive packageA vacation package that includes air transportation and rental car use.
gatewayCity, airport or area from which a flight or tour departs.
brcBusiness Reply Card.
saunaSquash court
valueThe relationship between the benefits associated with a product or service and the costs of obtaining the product or service.
incentive travel(1) A trip offered as a prize, particularly to stimulate the productivity of employees or sales agents
cooperative agreementA cooperative agreement is a written legal instrument reflecting a relationship between a Federal agency and a state or local government, tribal government, or other non-federal recipient in which the principle purpose is to transfer money, property, services, or anything of value to the state or local government or other recipient to stimulate or support a public purpose authorized by federal statute
balconySky Garden
value addedValue added is the 'value' that a producer adds to the raw material goods and services and/or transformed goods it purchases in the process of production
volume purchaseThe purchase of large quantities of a product or service.
swimming poolTennis court
second officerA title for a pilot who is third in command, the Second Officer usually holds a relief role on long-haul flights
abaAmerican Bus Association http://www.buses.org/
offline connectionConnection between two different carriers that is a change of planes which also requires a change of carriers
directFlights that must keep the same flight number throughout, though it may stop for a change of aircraft (equipment). Differs from nonstop flights, which travel directly from the originating airport to the final destination without stopping for connections or layovers.
harbourMountain
product life cycleThe cyclical pattern of demand for most products from “new and exciting” to “old and dated.” Almost all products (tourism and otherwise) have these cycles.
special event tourA travel package that features major happenings, such as concerts or sporting events, as the reason for the journey.
turnaround timeTime required to clean, disassemble, and/or remove objects from a function/guest room and reset it for another function or guest.
retail agencyTravel company selling directly to the public, sometimes a subdivision of a wholesale and/or retail travel organization.
alaska’s southwestRegional marketing arm of Southwest Alaska Municipal Conference.
star tvSteam Room
cityDisney
force majeurea circumstance, the occurrence of which could not be prevented by the party responsible for the performance of an obligation, and is the cause of the failure of the latter (e.g., war, natural disaster, etc.).
gardenSky Garden
pet friendlyPlayground
equipped kitchenFurnished
mountainSea
transferThe service of transportation from the modes of transportation (air, rail, bus, ship, boat) terminal to the accommodation.
tariff(1) Fare or rate from a supplier; (2) Class or type of a fare or rate; (3) Published list of fares or rates from a supplier; (4) Official publication compiling rates or fares and conditions of service.
deadheadingMaking a trip or a segment of a trip without passengers, such as driving an empty
ecotouristSimilar to voluntourists, ecotourists are eco-conscious individuals who travel primarily to observe or preserve; they may go to observe wildlife as a study aid or preserve an endangered species actively.
club barClubhouse
interpretationThe process of educating visitors to national parks and other cultural or historical facilities through the use of signs, markers, etc.
cultural tourismThis is travel with regard to a region’s culture and history
bell captainThe person in charge of luggage at a hotel.
theme tourA tour that’s designed around a concept of specific interest to the tour takers, such as history or sports.
gardenTerrace
saunaSoccer Field
adaAmericans with Disabilities Act.
iacvbInternational Association of Convention & Visitors Bureaus.
the tourism product ratioThe tourism product ratio is the proportion of the total supply of a product or service that is consumed by tourists
shuttle busSquash court
harbourOpen
bed and breakfastaccommodation, the cost of which includes only breakfast (RB, BB).
gitGroup Inclusive Tour
air traffic controlUsually refers to the control tower at the airport, but may also be a control center somewhere else in charge of controlling an large area of sky to keep air traffic safe.
break-even pointThe point at which revenues and expenses are the same
amhsAlaska Marine Highway System.
ntaNational Tour Association
cvbConvention and Visitors Bureau
outdoor swimming poolPlayground
touristA tourist is any person travelling to a place other than their usual environment for less than 12 months and whose main purpose is other than the exercise of an activity remunerated from within the place visited.
shop-tourtrip with the purpose of purchasing of certain commodities, specific for the host country.
pet friendlySwimming pool
dining roomEnsuites
shuttle busSwimming pool
basketball courtBilliard room
tour operatorA company that creates and/or markets inclusive tours and/or performs tour services and/or subcontracts their performance
indoor swimming poolJacuzzi
ustdcU.S
partially furnishedRenovated
barbecue areaBroadband
english breakfastfull breakfast usually includes fruit juice, scrambled eggs with ham, toast, butter, jam and coffee or tea.
aftTowards the rear of the craft, lengthwise, such as the stern of a ship or the tail of a plane
incentive tourA trip offered as a prize or performance bonus, particularly to stimulate the productivity of employees or sales agents.
budgeted income statementA budget that tracks revenues and expenses
car parkCar Port
allotmentA certain number of rooms, cabins or other items held by an operator to sell, usually by a certain date.
airline allianceThese are agreements of cooperation between groups of airlines
metalSimilar to equipment, it is the aircraft of the airline controlling the flight
tour supplierThose who supply the travel trade with a specific component, experience, attraction, and activity.
fly / cruise packageA vacation package that includes the air transportation to the port of embarkation and the cruise itself.
gymJacuzzi
car portClub bar
shellsPreprinted brochures with photos, illustrations, and graphics but no text; also called slicks.
distance learningAny activity in which the learner participates in a resource education experience from a location remote from the resource in question and without the personal presence of a agency representative, i.e
aiasAlaska International Airport System.
ground operatorA company that provides local travel services, including transportation or guide services.
squash courtStar TV
dotDepartment of Transportation
badminton courtBarbecue area
cateringprovision of food and drink outside a cafe or restaurant of the accommodation facility.
cliaCruise Lines International Association.
abaAmerican Bus Association
supplierThe actual producer and seller of a unit of travel merchandise, such as a carrier, hotel or sightseeing operator.
tourismtemporary departures of citizens from their permanent residence in recreational, educational, vocational, business, sports, religious and other purposes not related to the exercise of an activity remunerated from within the place visited
house limitThe maximum amount the the hotel will allow on credit before requesting payment.
standbyReferring to a passenger who does not have a confirmed seat on the intended flight, such as in overbooked flights, and must “stand by” until a seat becomes available or otherwise the next flight.
greenHarbour
steam roomSwimming pool
packagingCombining at least two or more related and complementary products into a single-priced package.
playgroundShuttle bus
aerobics roomBarbecue area
teaser pieceA teaser piece can either be a rack brochure (*see “rack brochure” above), or a mailer, giveaway, or some other promotional piece that is intended to “tease” the receiver into taking a specific action.
billiard roomBroadband
continental breakfasta light breakfast consisting of coffee or tea, juice, rolls, butter and jam.
systemA voluntary building rating system that evaluates environmental performance from a "whole building" perspective over a building's life cycle
wait-listList established when there are no more ready available spaces; names waiting for cancellations.
international date lineOpposite the Prime Meridian, the International Date Line is another arbitrary line going from north to south that advises where one calendar day ends and another begins
broadbandClub bar
safariguided tour in order to hunt or explore the local nature, as a rule in Central Africa.
aerobics roomBadminton court
nacaNational Air Carriers Association.
inbound tourismVacation travel to the United States from other countries.
word-of-mouth promotionPersonal communication about a product or service from one customer to another.
glamerGroup Leaders of America Travel Show www.glamer.com
broadbandCable TV
balconyRoof Top
car portPet Friendly
economic impact studyResearch into the dollars generated by an industry and how these dollars impact the economy through direct spending and the indirect impact of additional job creation and the generation of income and tax revenue.
independent tour operatorA travel professional who plans tours and markets these packages to consumers.Intermodal Tour: A tour using more than one means of transportation.
commissionAn amount, which may vary, that a travel agent or tour operator receives from a supplier for marketing/selling transportation, accommodations, services or other products or services.
escorted serviceA prearranged travel program, usually for a group, with escort service
independent tourAn unescorted tour sold through agents to individuals
room onlyaccommodation, the cost of which does not include meals (RO).
trade showA meeting that features free-standing vendor displays and booths
first officerThe pilot in the cockpit sitting on the right with 3 stripes on their shoulder epaulets, often referred to as the copilot because they are the second in command
archipelagoAn archipelago is a grouping of islands, essentially
discover americaThe U.S
boutique hotelsluxury mini-hotels, which combine a high level of comfort with the original interior and homely atmosphere.
astaAmerican Society of Travel Agents.
extended stayThis is a term that usually means that the hotel or resort property quotes their prices in longer segments than daily rates
chain-ratio methodA method for forecasting market demand by multiplying a base market figure by a series of consumption constraints.
star tvSwimming pool
gardenOpen
acoaAlaska Campground Owners Association.
games roomGym
fixed costsCosts that don’t change with sales or production levels.
squash courtSteam Room
gateThe specific area in an airport where passengers board a plane for a flight
openSea
bed capacitythe total number of beds in an accommodation establishment.
cloak roomDining room
esstoEducational Seminar for State Travel Officials
shuttle servicevehicle (plane, bus, train), which makes very frequent flights, mostly for a very short distance.
prime meridianAn imaginary and completely arbitrary line that runs on a north-south axis
day tourAn escorted or unescorted tour that lasts less than 24 hours and usually departs and returns on the same day
sternRear of a ship or the tail of an aircraft; specifically, the aft-most point of the hull of the craft.
tarmacOriginally defined as the material used to pave roads and runways, made of little, broken pieces of stones and tar mixed together, it is now common to refer to the runway(s) of an airport as the tarmac
chartera contract between the owners of the vehicle (ship, plane, bus, etc.) and the charterer (lessee) for rental of the vehicle or its part for a specific flight or date.
hsmaiHospitality Sales and Marketing Association International www.hsmai.org , www.abt-travel.com
outbound tour operatorA tour operating company that takes groups from a given city or country to another city or country.
market segmentA limited portion of the total consumer market.
broadbandCar park
aparthotelthe type of hotel rooms, close in design to the form of modern apartments, including space for cooking (the cost of food is usually not included in price)
half boardaccommodation, the cost of which includes two meals (optional): breakfast and lunch or breakfast and dinner (RD).
study roomUtility room
saunaSteam Room
gardenRoof Top
focus group interviewA research interview format in which a trained, objective moderator facilitates respondents’ discussion of a given topic
knotThe term for a unit of speed equaling one nautical mile per hour
gymPet Friendly
descriptive researchA form of marketing research that is used to provide detailed answers about customer markets.
greenMountain
certification of tourist servicesquality control procedure for the proposed products of the tourist company with the subsequent issuance of quality conformity certificate.
conversionGetting "heads in beds" or otherwise closing the sale
reclamation/complainta statement of the one party that the other party has not fulfilled (in whole or in part) its obligations and the requirement, in connection with this, of the appropriate compensation.
pet friendlySatellite TV
wholesaleSale of travel products through an intermediary in exchange for a commission or fee generally at reduced tariffs.
frequent lodger programThe hotel industry’s equivalent of a frequent flier program; one who stays at a particular hotel chain of properties can reap rewards from a frequent lodger program
atiaAlaska Travel Industry Association.
sky gardenTerrace
portWhen facing forward, the side of the ship or aircraft that is on the left; this is not necessarily always the left side, as the left side can change when facing rear
trade missionGroup tour with a business rather than vacation purpose.
booking formA document which purchasers of tours must complete to give the operator full particulars about who is buying the tour
special interest tourA tour designed to appeal to clients with curiosity or concern about a specific subject
tour operatorA company that creates and/or markets inclusive tours and/or performs tour services.
variance reportA summary of how much a company has gone above or below budget.
avspAlaska Visitors Statistics Program, a visitor study conducted by the State of Alaska, Division of Community and Business Development.
shuttle busSoccer Field
billiard roomCable TV
playgroundSauna
almfAlaska Land Managers Forum.
greenOpen
playgroundSatellite TV
incentive tourA trip offered as a prize, usually by a company to stimulate employee sales or productivity.
consortiumA group of persons/companies that pool together their resources to obtain benefits such as commissions, advertising, etc.
conversionGetting “heads in beds” or otherwise closing the sale
sustainable travelEvery aspect of the holiday process has some negative impact on the environment, from booking flights on the computer, to making three takeoffs and three landings each way due to two layovers
nagpraNative American Graves Protection and Repatriation Act 25 U.S.C
carrierAny organization that transports passengers or goods.
basketball courtCar park
budgeted balance sheetA budget that measures total assets and liabilities.
duty-free importsItem amounts and categories specified by a government that are fee of tax or duty charges when brought into the country.
artaAssociation of Retail Travel Agents.
upgradeTo move to a better accommodation or class of service.
folioAn itemized record of a guest’s charges and credits which is maintained in the front office until departure
jacuzziJogging Track
charterTo hire the exclusive use of any aircraft, motorcoach, or other vehicle.
jogging trackOutdoor swimming pool
errors and omissions insuranceInsurance coverage equivalent to malpractice insurance, protecting an agent’s or operator’s staff if an act of negligence, an error, or an omission occurs that causes a client great hardship or expense.
travel agentA company or individual engaged in selling transportation and other travel services and products directly to the consumer.
arrAlaska Railroad.
european plana hotel rate that includes only the cost of accommodation (without meals).
outdoor swimming poolPet Friendly
consolidatorA person or company which forms groups to travel on air charters or at group fares on scheduled flights to increase sales, earn override commissions or reduce the possibility of tour cancellations.
escorted group tourA group tour that features a tour director who travels with the group throughout the trip to provide sightseeing commentary and coordinate all group movement and activities.
tourist receiptsthe receipts of a country in the form of consumption expenditures or payments for goods and services made by foreign visitors out of foreign currency resources.
sports tourismtype of active rest; active and targeted forms of physical training and exercises, such as swimming, jogging, cycling, etc
outbound operatorA company that takes groups from a given city of country to another city or country.
balconyGarden
comp.Complimentary.
familymoonA term used to describe a type of honeymoon a newlywed couple can make along with their children from previous relationships.
cityGarden
destination management companyA for-profit company that operates similar to a CVB by providing planning and execution services for the convention and meeting market.
supplierThose who supply travel trade with product
car parkClub bar
ethno tourismFocusing on exploration of indigenous populations and their respective culture and traditions
soccer fieldSquash court
cable tvCar park
tour shellsBrochures containing artwork, graphics and/or illustrations but bare of copy, which are overprinted by individual tour operators or wholesalers with their contact information.
secondary informationResearch data that was collected by another company or person and usually for a purpose that’s different than the research objectives and tasks at hand.
strategic planA report that describes a company’s mission statement, goals, objectives and strategic actions.
roof topSky Garden
land operatorA company or individual providing such services as hotel accommodations, sightseeing, transfers and other related services, exclusive of transportation to and from a given destination
aerobics roomBilliard room
off-site programmingEducational or interpretive activities conducted by agency personnel outside the agency’s unit jurisdictional boundary.
total capacitythe total number of beds in a hotel company or a specialized accommodation facility.
aaaAmerican Automobile Association.
product extensionAn add-on product or service, which enhances the experience of your product and generates additional revenue
interpretative programmingActivities conducted in a recreational environment which seek to connect the participants to the meanings and values of the resource being experienced.
car parkShuttle bus
group leaderAn individual who has been given the responsibility of coordinating tour and travel arrangements for a group
dccedDepartment of Commerce, Community, & Economic Development
itbInternational Tourism Exchange, held annually in Berlin, is the largest single travel trade/consumer show in Europe.
jogging trackPlayground
geotourismTourism that sustains or enhances the geographic character of the place being visited--its environment, culture, aesthetics, heritage, and the well-being of its residents
usual environmentUsual environment is the place or places a person occupies within their regular routine of life (except places visited for leisure or recreational activities only).
disneyGreen
equipment changeTerm used by airlines meaning that the equipment (plane) will be changed for a different one, possibly because of mechanical failures or other issues.
destination management companyA company that operates similarly to a CVB by providing planning and execution services for the convention and meetings market.
aplicAlaska Public Lands Information Center.
aideaAlaska Industrial Development and Export Authority.
block-charterrent of a certain part of the vehicle for one or more scheduled flights.
gymIndoor swimming pool
cultural tourismtype of international tourist travel, where tourists get familiar with national cultures, customs and traditions in the host country.
ensuitesLiving room
ascvbAlaska Society of Convention & Visitors Bureaus.
gateway cityA city with an airport, usually an international hub airport, that serves as an arrival and departure point for further connections to outlying cities and/or countries.
preand post toursOptional extension or side-trip package before or after a meeting, gathering or convention.
tia or tiaaTravel Industry Association of America.
satellite tvShuttle bus
ictaInstitute of Certified Travel Agents.
bulk fareFare available only to tour organizers or operators who purchase a specified block of seats from a carrier at a non-commissionable price
barbecue areaBasketball court
conditions/climatethe level of prices for tourist services and products prevailing in the market at a certain point in time.
trekkinghiking over rough terrain without special training of the participants.
concessionA private business that operates at a public facility.
fully independent travelA custom-designed, prepaid travel package with many individualized arrangements
marketingThe promotional activities that bring buyers and sellers together.
pow wowTIA’s annual meeting for U.S
avaAlaska Visitors Association
purserOn a cruise ship, the ship purser ensures that all ship attendants are taking care of the guests, and may help customers fill out any necessary customs forms, though most attendants help with that.
charterTo hire the exclusive use of a transportation vehicle.
swot analysisA summary of a company’s strengths and weaknesses, and the environmental opportunities and threats that will most influence it.
baggage allowanceThe amount of baggage a passenger may transport without having to pay extra charges, determined by carrier.
high seasonthe period of greatest activity in tourism, the most popular time of year to travel; the period of the highest rates for travel services
roof topTerrace
alaskatiaAlaska Travel Industry Association.
group tour operatorOperators who work primarily with existing groups and provide group and/or charter tours
touristany person whose permanent place of residence is in another country, who stays in the Philippines for at least 24 hours for any reason other than following an occupation remunerated from within the Philippines.
greenSea
medium haulA relatively average distance traveled; most consider a medium haul flight to be between three hours to six hours in length.
in-bound tour operatorA tourism operator that usually serves groups arriving from another country using domestic ground transportation.
glamerGroup Leaders of America Travel Show http://www.glamer.com/
target marketThe group of customers who will be the focus of a company’s marketing efforts
downgradeTo move to a lesser level of accommodations or a lower class of service.
franchise agreementan agreement on the transfer of rights and privileges of the manufacturer of travel services for their sale (distribution); it involves the use of the brand of a franchiser as a warranty of services quality.
ardorAlaska Regional Development Organization.
jogging trackPet Friendly
games roomGolf driving range
confluenceThis is the meeting point of two flowing bodies of water, such as streams or rivers; the place where they come together
tourAny prearranged (but not necessarily prepaid) journey to one or more places and back to the point of origin.
carrierA company that provides transportation services, such as motorcoach companies, airlines, cruise lines, and rental car agencies.
sabbaticalA hiatus from school or work, usually for two months to perhaps over a year in length
cable tvClub bar
doom tourismTravels to places that are potentially endangered, or “doomed” towards extinction, due to natural and/or man-made causes
deposit policyA specified amount or a percentage of the total bill due on a specified date prior to arrival.
scheduled tourDesigned for a group of people who will purchase tickets or seats individually
shuttle busSteam Room
gardenGreen
frequent lodgerThe hotel industry’s equivalent of a frequent flier; one who stays at a particular hotel chain of properties, mostly to reap rewards from a frequent lodger program.
dnrDepartment of Natural Resources
aerobics roomBasketball court
hsmaiHospitality Sales and Marketing Association International http://www.hsmai.org/
wayfinding signageSigns to aid the public in orienting themselves geographically within a specific location and which identify functional units within the location.
prPublic relations.
pet friendlyShuttle bus
value-added taxA type of tax system which adds a fixed percentage of taxation on products and services at each step of production or service delivery.
special interest group tourA tour for clubs, societies and organizations whose members share a common interest.
equipped kitchenRenovated
break-even pricingPricing a product based on a forecast of the break-even point and the cost of achieving the break-even point.
mountainOpen
barbecue areaBilliard room
package tourA saleable travel product offering an inclusive price with several travel elements that would otherwise be purchased separately
control towerOften referred to as simply the tower, the people in the Control Tower oversee aircraft movements at the airport, including ground traffic, inbound aircraft, and departing aircraft.
satwSociety of American Travel Writers.
ski passa pass or permission to use the lift at a certain place for a descent on skis or a snowboard.
jacuzziOutdoor swimming pool
cooperative advertisingAdvertising that promotes and is sponsored by two or more companies or governmental agencies.
rtcRural Tourism Center.
direct marketingSales and marketing communication that feature direct interaction between a company and its customers without any distribution intermediaries.
propertyIn the hospitality industry, any lodging facility, such as a hotel or motel.
add-onOptional tour arrangement the customer may choose.
jacuzziPlayground
on-site programmingEducational or interpretive activities conducted by agency personnel within agency’s unit jurisdictional boundary.
educational programmingActivities conducted in partnership with formal education institutions and which seek to meet both the institution’s specific education outcomes and the agency’s resource stewardship goals.
hostela type of hotel with a small set of services; mini-hotel, where beds are sold with shared facilities
satellite tvSauna
gymOutdoor swimming pool
shuttle busStar TV
preformed groupA tour group in existence prior to the tour, the members of which share a common bond, interest or organizational affiliation
golf driving rangeGym
trade showA product showcase for a specific industry
pre-boardThis is when boarding begins, when families with children or persons with disabilities can board the aircraft to allow them extra time to settle in, before calling the rest of the passengers.
receptive tour operatorA local tour company that specializes in services for incoming visitors using leased motorcoaches
escorted tourAn organized tour led by a professional tour manager.
value-based pricingPricing a product based on buyer perceptions of value rather than actual product costs.
ecotourismA type of tourism in which vacationers travel to unusual places to observe ecological systems and endangered wildlife species in their natural habitat.
voucherDocuments that are exchanged for goods and service to substantiate payment that will be or already has been made.
shoulder seasonThe period of time between the "high" tourist season (busiest) and the "low" tourist season (slowest); usually the spring and fall for areas that have high summer popularity.
back-to-back ticketingAn airfare booking ploy used by savvy fliers to circumvent high fares from airline’s fare system by purchasing two sets of R/T tickets for either one or two flights, while making use of knowledge that Saturday stays usually are cheaper than midweek R/T flights
eco-tourismTourism product that focuses on the environment and local culture.
furnishedRenovated
netrateWholesale rate to be marked up for eventual resale to the consumer.
indoor swimming poolOutdoor swimming pool
final approachThis is a reference to the landing sequence when the plane has made all necessary maneuvers and is directly in line to land, without needing to turn or maneuver again.
shoulder seasonThe time between high and low seasons, or peak and off-peak seasons
basketball courtBroadband
gatewayCity, airport, or area from which a flight or tour departs.
tour packagetravel plan (route), covering the basic elements of the holiday: transport, accommodation, excursions and other services.
carrierTransportation operator such as airline, bus, steamship line, railroad, etc
cvbConvention & Visitors Bureau.
estuaryA body of water connecting a flowing river and a larger body, such as a sea or ocean
apronThe area surrounding the gate areas of a terminal, generally used for parking and maintenance of planes.  Sometimes used interchangeably with the word ramp, though ramps may have a slightly different definition. Generally, the pre-flight activities are done on ramps, and aprons are areas for parking and maintenance.
pre- and post-trip tourAn optional extension or side trip package before and/or after a meeting, gathering or convention.
override commissionExtra commission paid by suppliers for quantity or volume sales.
waitlistA list of clients awaiting transportation or accommodations at times when they are not available
voucherDocument to be exchanged for goods or services, substantiating that payment has already been made
asmpAlaska Society of Media Photographers.
tourism northJoint highway travel marketing program conducted by Alaska, Yukon, Alberta, British Columbia and Prince Rupert.
bungalowa separate building used for tourist accommodation; this type of accommodation is often offered in the tropics and the southern countries.
motor coachA large highway passenger vehicle used to perform any travel service other than scheduled transportation for individually ticketed passengers (see Bus).
simple random sampleA sample that draws a group of respondents randomly from all members of the population.
recreationThe activities that people pursue in their leisure time.
rmoRegional Marketing Organization.
collateralBrochures, posters, and other materials used to support tourism promotion.
saunaShuttle bus
variable costsCosts that change with sales or production levels.
gap-packerA type of backpacker who may tour several countries in one, single adventure during a school/work hiatus, such as a gap year.
equipped kitchenPartially Furnished
modified american planA rate plan where breakfast and dinner is included in the price, but not lunch